Refund policy

Last updated: September 23, 2026. This policy works with the Shipping Policy. Read both if you are unsure about timing.

Return window

You may return a qualifying item within 30 days of the date you received it. The clock starts on the USPS delivery date on the tracking record, not on the order date.

What we take back

We accept returns for a change of mind and we accept returns when the item is defective or we sent the wrong thing.

For a change-of-mind return the item must be unused, in the original packaging, with all hangtags and labels still attached, and with no scuffs, dirt, or signs it was taken outdoors. Open the box to inspect it. Do not use a boot jack in mud or take an umbrella into rain if you think you may send it back.

For a defect or a wrong-item shipment, send photos first. We still need the goods back in most cases, but we will not argue about a factory crease or a missing part as if it were wear from you.

What we will not take back

• Items marked Clearance, Final Sale, or Closeout on the product page.

• Items returned after the 30-day window.

• Items that were used, washed, altered, or returned without tags.

• Items missing parts that were in the original package (unless we failed to pack them).

• Returns sent without a return authorization from us.

How to start a return or an exchange

Email info@zomake.shop with the order number, the SKU or color you want to send back, and whether you want a refund or an exchange. You can also open the request from the order page in your account if that button is available on the order.

If the return is approved we email a prepaid USPS return label. Print it, tape it over the old label, and hand the box to USPS. Do not ship a return without that label. We do not take in-person drop-off at the Guangzhou office.

Who pays to send it back

On approved returns we cover the return postage. There is no restocking fee and no “relisting” fee. The prepaid label is the method. Do not buy your own postage and expect a separate reimbursement unless we asked you to, in writing, because the prepaid label failed. If we ever ask you to pay a carrier directly, we will reimburse the actual postage shown on the receipt — not a flat guess.

Exchanges

Exchanges are available for a different size, color, or style of the same product when that variant is in stock. Start the request the same way as a refund. We ship the replacement after the original parcel is scanned back to us, unless the first shipment was our error and we agree to send the replacement before the return arrives. If the variant you want costs more, we invoice the difference before it ships. If it costs less, we refund the difference to the original payment method.

When the refund goes out

We inspect returns within 7 business days of the day USPS delivers them back to us. If the return matches this policy, we refund the merchandise amount to the original payment method (card, PayPal, Shop Pay, or whatever you used). Shipping you paid on the outbound order is refunded when the return is for a defect or a picking error. On a change-of-mind return, the original outbound shipping charge is not refunded.

Banks and PayPal sometimes take extra days to post the credit after we release it. That part is on their side.

Return parcels that go missing or arrive wrecked

Keep the drop-off receipt from USPS. If the prepaid return never shows a scan, or it arrives destroyed, email us within 7 days of the drop-off date and attach the receipt and any photos. We will trace it with USPS and decide on a refund, a reship, or a second return once we have that file. Do not assume a refund is automatic because the box left your hands.